Delete your account
This page explains how to request deletion of your HAH! — Help At Home account and the data associated with it, and what happens to that data afterwards. It applies to both employer and helper accounts.
How to delete your account
Option 1 — In the app (fastest).
- Open the HAH! app and sign in.
- Go to the More tab, then Settings.
- Tap Delete my account.
- Confirm. Your account is deactivated immediately and your data is removed on the schedule below.
Option 2 — By email. If you can no longer access the app, email privacy@hah.sg from the email address on your account, with the subject "Delete my account". Please include your name so we can locate your account. We will action the request within 30 days and confirm by email.
Helpers: your account was created for you by your employer. You can delete it yourself using either option above — you do not need your employer's permission.
What is deleted, what is kept, and when
| Data | What happens |
|---|---|
| Your account and household data — name, email, grocery items, Sunday/leave dates, scheduler tasks, noticeboard notes and replies, emergency contact details | Deleted. Your account is deactivated immediately on request, and this data is permanently deleted no later than 30 days from your deletion request. |
| Harmony score, its signals, and app-open / check-in timestamps | Deleted as soon as the account is closed. |
| Payslip history | Kept for up to 3 years after account closure to help meet Singapore MOM record-keeping guidance. You may ask us to delete it sooner by emailing privacy@hah.sg. |
| Radio station favourites | Stored only on your device — never uploaded to our servers. Removing the app deletes them. |
We do not sell or share your personal data with third parties for their own use. Full details are in our Privacy Policy (see "How long we keep your data").