Terms of Service

Last updated: 27 June 2026

Service: HAH! — Help At Home · Operated by: HAH! HELP AT HOME, UEN 53526050D, a sole proprietorship registered in Singapore.

These Terms of Service ("Terms") govern your use of the HAH! mobile app and the HAH! website at hah.sg (together, the "Service"). The Service is operated by HAH! HELP AT HOME (UEN 53526050D) ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. What HAH! is

HAH! is a household-management tool for Singapore households that employ a foreign domestic worker. It helps employers and helpers manage salary and payslips, rest days, tasks, groceries, a shared noticeboard, emergency contacts, and employment-compliance reminders.

2. Who can use HAH!

To create an employer account, you must be at least 18 years old and a Singapore-based employer of a foreign domestic worker. Helper accounts are created by the employer and used by the helper. You are responsible for ensuring your use of HAH! complies with the law and with your employment arrangement.

3. Accounts

• The employer creates the household account and may add one or more helper accounts.
• You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account.
• Before adding a helper, you confirm the helper is aware of, and agrees to, the use of the app and the information entered about them. Helpers are asked to consent to our Privacy Policy on first sign-in.
• Tell us promptly at support@hah.sg if you believe your account has been used without authorisation.

4. Subscriptions, free trial & billing

• Free trial. New employers get a 7-day free trial. No card is required to start.
• Early bird. A limited number of early employers receive free access for as long as we can reasonably sustain it. We may change or end this offer for new sign-ups at any time; existing early-bird access is honoured.
• Plans & price. After the trial, paid access is offered on a monthly or annual plan in Singapore Dollars, as shown on hah.sg at the time you subscribe.
• Where billing happens. All payment is taken on the web at hah.sg through our payment processor, Stripe. The mobile app does not process payments. One subscription covers your whole household, regardless of how many helpers you add.
• Helpers are always free. Only the employer pays. The helper experience is free.
• Auto-renewal. Paid subscriptions renew automatically at the end of each billing period unless cancelled beforehand.
• Cancellation. You can cancel at any time from the "Manage subscription" page on hah.sg. You keep access until the end of the period you have paid for.
• Refunds. Except where required by law, fees already paid are non-refundable, including for partial billing periods.
• Price changes. We may change prices for future billing periods and will give reasonable notice before a change applies to you.

5. Acceptable use

You agree not to misuse the Service. In particular, you will not:

• use HAH! for any unlawful, fraudulent, or deceptive purpose;
• attempt to access another household's data, or interfere with or disrupt the Service;
• reverse engineer, scrape, or use automated means to extract data or source code from the Service;
• conduct security or penetration testing without our prior written permission;
• abuse the payment system, including initiating fraudulent or bad-faith chargebacks;
• share, resell, or transfer your account credentials to anyone outside your household; or
• use the Service to harass, exploit, or harm any person, including your helper.

6. Your content & data

You retain ownership of the information you and your helper enter ("Your Content"). To operate the Service, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, and display Your Content solely for the purpose of operating, securing, and improving the Service.

We process Your Content as described in our Privacy Policy, which forms part of these Terms. Data retention and deletion are governed by the Privacy Policy. You are responsible for the accuracy of the information you enter, and — while we maintain backups and reasonable security measures — you should keep your own copies of important employment and payroll records.

7. Employer responsibility for helper information

The employer is responsible for ensuring that any personal information entered into HAH! about a helper has been lawfully collected and may be used for the purposes of operating the Service. By adding a helper or entering information about them, you confirm that the helper is aware of, and where required has consented to, that use.

8. Intellectual property

All software, designs, trademarks, logos, text, graphics, and other content forming part of the Service (other than Your Content) remain the property of HAH! HELP AT HOME or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. No other rights are granted, whether by implication or otherwise.

9. Salary, payslips & compliance reminders

Salary calculations, payslips, deductions, and employment records generated by the Service are based solely on information entered by users. You are responsible for verifying their accuracy and their compliance with applicable laws and your employment agreement before relying on or acting on them.

HAH! can also show reminders for things like Work Permit expiry, medical examination due dates, and passport expiry. These reminders are convenience tools only. They are not legal advice and are not a substitute for the official requirements of the Ministry of Manpower (MOM) or any other authority. You remain solely responsible for meeting all employment and regulatory obligations on time.

10. Harmony score

HAH! computes a harmony score for each employer–helper relationship — a single 0–100 indicator derived from ordinary in-app activity (app opens, noticeboard activity, grocery list activity, Sunday-leave timing, and salary timing). How it is calculated, who can see it, and how long it is kept are described in Section 11 of our Privacy Policy.

By using the Service you acknowledge and agree that:

• The harmony score is provided for informational household-coordination purposes only. It does not constitute an employment assessment, a performance review, an appraisal, or any form of official or legal record, and it is not endorsed by, derived from, or recognised by the Ministry of Manpower (MOM) or any other authority.
• The score reflects how the app is used, not the quality, conduct, or character of any person, and it may be incomplete or inaccurate.
• As an employer, you agree not to use the harmony score as the sole basis for terminating a helper's employment contract, repatriating a helper, withholding salary, or making any MOM-related or other regulatory decision. Any such decision must be based on the actual facts of the employment relationship and made in accordance with applicable law and MOM requirements.

This clause is a condition of being permitted to view the harmony score within the Service.

11. Availability & third-party services

We work hard to keep HAH! running, but the Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, or that it will meet every requirement, and we may modify, suspend, or discontinue features from time to time.

The Service depends on third-party providers, including Google Firebase (hosting and data), Stripe (payments), and the Apple App Store and Google Play (distribution). We are not responsible for interruptions, failures, or actions of these third-party services.

12. Force majeure

We are not responsible for any failure or delay in providing the Service caused by events beyond our reasonable control, including internet or telecommunications outages, cloud-provider failures, government actions, natural disasters, or cyberattacks.

13. Limitation of liability

To the maximum extent permitted by law, HAH! HELP AT HOME and its operator are not liable for any indirect, incidental, or consequential loss, or for any loss of data, profits, or goodwill, arising from your use of the Service. To the extent we are found liable, our total liability is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under Singapore law.

14. Suspension & termination

You may stop using HAH! and delete your account at any time from the app's Settings. We may suspend or terminate access if you breach these Terms (including the acceptable-use rules in Section 5) or use the Service in a way that risks harm to others or to the Service. On termination, your access ends and data is handled as described in the Privacy Policy.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, notify you through the app or by email. Continuing to use the Service after changes take effect means you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of Singapore, and you agree to the exclusive jurisdiction of the Singapore courts for any dispute arising from them or from your use of the Service.

17. Contact

Questions about these Terms? Email support@hah.sg.